Welcome to the Customer Support Area, below are answers to the most frequently asked questions and the links for canceling your recurring membership. If your questions still isn't answered please email us with your question by clicking here.

If you joined by credit card using EPOCH
Click Here to cancel your subscription
For password problems, cancellations, or any other questions regarding your membership please contact:
http://epoch.com/billingsupport
Phone: 1-800-893-8871 (From US and Canada toll Free)
1-310-827-9939 (International)
billingsupport@epoch.com

If you joined by credit card using CCBILL
Click Here to cancel your subscription
For password problems, cancellations, or any other questions regarding your membership please contact:
https://www.ccbill.com/system/support.cgi
888 906 0666 (U.S.)
888 596 9279 (International)
support@ccbill.com

If you joined by online check using Web Transaction Services
Click Here to cancel your subscription
For password problems, cancellations, or any other questions regarding your membership please contact:
http://www.achbill.com/members
customerservice@achbill.com

If you joined through GXBill
Click Here for the GXBill customer support


Most common members area access problems and content viewing errors:

If you are having problems to access the members area or if you get errors then you try to view or download pictures and movies there could be two main reasons for that:
- Setup your browser's security settings to "Accept all cookies"
- Disable your firewall, firewalls block access to most of our streaming video content

Frequently Asked Questions

1. What name or company will I be billed by? What will appear on my bank statement ?
2. How will the charge appear on my telephone bill?
3. Do I have unlimited access with my trial membership?
4. Do I need any special software to view the images?
5. How do I download pictures to my hard drive? 
6. What can I do if I'm having problems viewing the Mpegs? 
7. Where can I find the correct plug-in?
8. What browsers work with which videos?
9. In the chat room, I get "Your browser does not support Java". 
10. How often will I be charged for your services?
11. Why was my credit card rejected?
12. My username and password do not work!
13. How do I know my membership was canceled?
14. My question was not answered can I e-mail it to you?

Answers to FAQ's

1. What name or company will I be billed by? What will appear on my bank statement ?
Your membership will be discreetly billed by "Paycom.net" or "CCBill"
2. How will the charge appear on my telephone bill?
Your membership will be discreetly billed as "Web Access".
3. Do I have unlimited access with my trial membership?
Yes absolutely! You will have unlimited access to ALL of the content we offer. Nothing is held back during your trial Membership. 
4. Do I need any special software to view the images?
No, viewing the images should work fine with IE, Netscape, AOL & WebTV browsers.
5. How do I download pictures to my hard drive? 
Wait till the pictures has loaded completely. Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as.
6. What can I do if I'm having problems viewing the Mpegs? 
We suggest to upgrade to the most recent version of your movie player. You should install Real Video Player and Windows Media Player.
7. Where can I find the correct plug-in?
There is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. Here is a list where you can downlaod the most common types of video plug-ins.
Windows Media Player
Real Video Player
Quicktime
8. What browsers work with which videos?
The live shows and videos work with most browsers. We recommend to upgrade to the most recent version of you browser. Also you may be required to install plug-ins into your browser to see some content. View our plug-in help section for more info.

The latest browser versions of Internet Explorer and Netscape can be download here:
Download Internet Explorer    Download Netscape

9. In the chat room, I get "Your browser does not support Java". 
You need to enable Java support in your browser settings. 
10. How often will I be charged for your services?
Your account will be charged every thirty days from the day of the month your membership started. For instance, if your account began on January 23rd, your credit card will be automatically charged again on February 23rd. If you cancel your account before that time, we will not charge your account for an additional 30 days. Instead your account will expire on that date. For instance, if you were activated on January 23rd and we receive your cancellation on February 10th, your account will expire on February 23rd. If you joined on a trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel your account before it ends. 
11. Why was my credit card rejected?
There are a number of reasons beyond our control that may keep us from accepting a credit card. For instance, the card could be "blocked" if it was ever involved in a billing dispute with an Internet merchant or website. This is done to protect the cardholder and merchant in the future. Unfortunately, there is nothing that we can do to make a rejected card work again.
12. My username and password do not work!
There are a number of reasons that your password may not be working.

You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary. This problem accounts for 90% of access difficulties. 

We processed your account and found you didn't include enough valid information. 
Your credit card was declined because of a lack of credit or because we do not have the address where you receive your credit card statement.

Perhaps your credit card has expired and you need to provide us with a new expiration date. We inform all of our members of this unless we do not have a valid e-mail address or they do not want any e-mail sent.

Your credit card was declined the last time we ran it. 

You cancelled your account and forgot it.

Your account was cancelled by us for unauthorized use of a credit card or similar reasons.

You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.

13. How do I know my membership was canceled?
When you use our automated cancel page, the system will send a confirmation to the e-mail address that you provided when you joined.
14. My question was not answered can I e-mail it to you?
Yes, please include your username and subscription number with your question and email us by clicking here.